Return & Refund Policy

At xiaohengjjbthnzyx Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Certain items may be exempt from returns due to hygiene or safety reasons, which will be clearly marked on the product page.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that the processing time may vary depending on your financial institution.

Refunds will exclude any shipping charges paid at the time of purchase, unless the return is a result of our error. For items purchased during promotional periods, only the actual amount paid will be refunded.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If the issue persists, contact your credit card provider as there may be a pending transaction that needs approval.

If after completing these steps you still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and work with our payment processors to resolve the issue promptly.

Contact Us

We reserve the right to modify this policy at our discretion. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.